SOLUTIONS FOR EFFECTIVE COMMUNICATION and PERFORMANCE HOME   |    CONTACT US    |    TERMS & CONDITIONS QRS TRAINING - QRS was founded over twenty one years ago by Quentin Ross-Smith, who still runs the company to this date. Quentin’s aim was to bring practical, realistic and working solutions to help businesses develop and grow for the future. This he has done by working with a group of highly motivated and professional trainers to bring a difference to many companies, these include: • Stena Line • Welcome Break Service Areas • National Tyres and Autocare • Chevron Texaco • Bobcat • Isle of Man Steam Package Company • Red Funnel Ferries • Serco Docklands Light Railway What does QRS Training specialise in? • Management and Supervisory Development • Management and Supervisory Training • Customer Service Training • Sales Training How does QRS Training approach a contract? QRS are determined to provide the most effective developmental intervention to assist a company with their future development. When invited by a company to prepare a proposal QRS will always follow a very systematic route i.e. Scoping Meeting Data Collection and Analysis Proposal Implementation Review Types of Interventions QRS Training has Developed • Level 5 “Diploma in Management”, accredited by the Chartered Management Institute covering eight units 1.  Developing Your Management Style 2.  Managing Financial and Non-Financial Resources 3.  Planning to Meet Customer and Quality Requirements 4.  Effective Communication and Information Management 5.  Managing Performance 6.  Recruitment and Selection 7.  Developing Personnel and Personnel Performance 8.  Managing Marketing Activities LEADERSHIP SKILLS CUSTOMER SERVICE TRAINING SKILLS • Presentation Skills • Train the Trainer • Appraisal Skills • Chairing and Attending Meetings • Influencing Skills • Negotiation Skills • Coaching Skills • Customer Care Training • Sales Training LEADERSHIP SKILLS • Presentation Skills • Train the Trainer • Appraisal Skills • Chairing and Attending Meetings • Influencing Skills • Negotiation Skills • Coaching Skills • Customer Care Training • Sales Training LEADERSHIP SKILLS LEADERSHIP SKILLS • Presentation Skills • Train the Trainer • Appraisal Skills • Chairing and Attending Meetings • Influencing Skills • Negotiation Skills • Coaching Skills • Customer Care Training • Sales Training As well as the interventions listed above, QRS facilitates conferences and meetings for companies. All interventions are designed to meet the specific requirements of the customer they are working with. QRS aims to always bring fun and participation into whatever they do, as they believe that for learning to be effective, it needs to be enjoyable. QRS is only too happy to provide potential customers with telephone numbers of clients they have worked with over the years and so they can ask them how they feel. SOLUTIONS FOR EFFECTIVE COMMUNICATION and PERFORMANCE TRAINING & DEVELOPMENT